National Human Services Assembly

National Assembly Today

Reframing newsletter

Let’s Be Reasonable

August 19, 2016

The Building Well-Being Narrative for human services is demonstrated to improve the public’s understanding and support for the full range of the sector’s work. As important as the narrative is itself, there are additional storytelling components that impact how an audience will translate a message. In the last newsletter, we talked about some specific phrases […]

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Using the Right Metaphor Matters

August 4, 2016

In a recent newsletter, we identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new narrative. In addition to using the new frame, there are also words that we know are unproductive and can often invoke those cultural models the research shows undermine our best intentions. […]

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Illinois Leading Change

July 22, 2016

Since 2009, Illinois Partners for Human Services has been leading efforts to reframe and rebrand human services in Illinois. With a grant from the Chicago Community Trust, Illinois Partners engaged a consulting firm in Chicago to conduct focus groups throughout the state. The focus groups targeted, and the campaign seeks to enlist, those who would […]

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Communication Tip #3: Do’s and Don’ts of Correcting Mistakes

June 24, 2016

In a recent newsletter, we identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new narrative. This week we are taking a closer look at a communication device that might be undermining our efforts to change common misperceptions about the work we do and those we […]

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Communication Tip #2: Don’t Fall Into the Charity Trap

June 9, 2016

In a recent newsletter, we identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new Building Well-Being Narrative. This week, we are taking a closer look at one of the words often used to describe the sector that we have learned undermines our communication efforts: CHARITY. […]

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