National Human Services Assembly

National Assembly Today

Reframing newsletter

Communication Tip #3: Do’s and Don’ts of Correcting Mistakes

June 24, 2016

In a recent newsletter, we identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new narrative. This week we are taking a closer look at a communication device that might be undermining our efforts to change common misperceptions about the work we do and those we […]

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Reframing newsletter

Communication Tip #2: Don’t Fall Into the Charity Trap

June 9, 2016

In a recent newsletter, we identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new Building Well-Being Narrative. This week, we are taking a closer look at one of the words often used to describe the sector that we have learned undermines our communication efforts: CHARITY. […]

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Reframing newsletter

Communication Tip #1: Match the Solution to the Problem

May 26, 2016

In the last newsletter, we briefly identified communication tips from FrameWorks Institute that can help the human service sector make the most of the new narrative. Now we are taking a closer look at some of those tips and traps. Focus on Solutions: A primary goal of the sector’s communication efforts is to drive public […]

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Financial Stability First (FS1) Discussion Brief

May 6, 2016

The National Human Services Assembly is pleased to share a discussion brief on Financial Stability First (FS1), an initiative generously funded by MetLife Foundation. The National Assembly conducted a pilot project in three human service agencies—one Catholic Charities and two Goodwill, Inc. sites—to determine whether financial navigators in the workplace could be deployed to assist […]

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Reframing newsletter

Avoid These Communication Traps

April 29, 2016

Since unveiling the Building Well-Being Narrative in November of last year, the Reframing Network Newsletter has been devoted to unpacking each of the narrative elements of the frame: The Value of Human Potential; Construction Explanatory Metaphors; and Life Cycle Explanatory Examples. As Nat Kendall-Taylor, CEO of FrameWorks Institute, demonstrates in his recent APHSA blog post […]

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