National Human Services Assembly

Sustaining Reframing

Module 3

Module 3: Sustaining Reframing

Creating a Standardized and Comprehensive Structure

Organizations can engage in specific actions to fully integrate reframing into overall communications and maintain consistent reframing into the future, which results in sustainable implementation. Ensuring that reframing is integrated into your overall communications means weaving the approach into the fabric of your organization, making it automatic and easier to adopt for staff already strapped for time. Sustainability is achieved when reframing is established as the lens through which to make communications, development, and policy decisions across the organization. As a result of standardizing approaches and policies, organizations will be able to save time and effort by not having to continually reinvent the wheel or lose momentum due to staff turnover.

Here are some examples of where reframing can be integrated and standardized:

  • Policy and programmatic objectives, strategies, and messages
  • Organizational, programmatic, and development strategic plans
  • Internal protocols and guidelines
    • Style guides
    • Employee handbooks/manuals
    • Guidelines for branding, social media, and media relations
  • Onboarding processes for new employees or board members
  • Ongoing staff training
  • Internal “story banks”

Below are tips and examples of how an organization can successfully institutionalize reframing throughout certain strategies and content.

Brand Guidelines

Brand guidelines, style guides, and other similar protocols ensure that communications consistently and accurately portray an organization’s mission, vision, and image, making it an ideal way to ensure that reframing is also consistently applied on an ongoing basis. Caritas of Austin built reframing recommendations into all elements of its Brand Guidelines (e.g., elevator pitch, talking points). Especially noteworthy are:

  • The application of reframing to its logo, explaining that the icon’s “layers, like the layers of services that Caritas of Austin provides, represent a sturdy foundation of well-being that can withstand life’s unexpected storms. The deliberately unbroken bottom stroke of each layer is crucial for that strong foundation.”
  • Caritas of Austin’s “Instead of… Try This” Messaging suggestions, which provide concrete examples of translating old messages into reframed ones.

Internal Protocols

Organizations often develop and codify internal processes to ensure that decisions and communications are consistent. Common examples include communications and fundraising plans, and guidelines for determining if and how to take a position on a public policy issue. Embedding reframing into these processes will make it more likely that the resulting advocacy and external communications achieve the benefits of reframing.

For example, the National Human Services Assembly’s Public Policy Guidelines & Procedures establish conditions for deciding whether to take an “official policy position by joining a sign-on letter, joint statement, action campaign, coalition, or other action.” One key requirement is that “the National Assembly evaluates the extent to which the piece applies the Building Well-Being Narrative.”

Strategy Documents

Similarly, organizations may create broader and more big-picture internal strategy documents that incorporate their mission and/or vision, priorities, and decision-making process so that ongoing efforts and decisions are aligned with the organization’s broader objectives. These products are generally living documents that can be adapted as needed by serving for a set period of time, such as three to five years. The Building Well-Being Narrative can be woven throughout the various levels and components, but you can also be more explicit in using framing science to accomplish the organization’s goals.

Our longtime reframing partners, American Public Human Services Association (APHSA), recently updated their Strategic Playbook for 2018-2022. It excels in applying the Building Well-Being Narrative and general framing strategies throughout their foundational statements. Moreover, they specified effective framing itself as a strategy and the reasoning behind their choice of language. See our review of the Playbook and its application of reframing.

Graphic of side view of head with talking bubble

Funding Reframing

Like all communications efforts, reframing requires resources, including staff time and costs associated with developing websites, brochures, advertisements, and other communications pieces. You can minimize the costs by weaving reframing into your existing communications plan and pacing out implementation over time. If you are concerned about having the staff capacity and resources necessary to truly advance reframing, consider seeking relevant funding on the organization, coalition, or community level. For example, some community foundations have funded reframing trainings and technical assistance for their grantees. Funders who view marketing and communications as essential functions of an organization may also be open to supporting efforts to bring communications into alignment with the research-based reframing recommendations.


Implementing the Frame

MODULE 2: Learn how to do a thorough review and revision of organizational communications and materials once your organization is on board with Reframing.

Learn More

Engaging the Community

MODULE 4: Learn how to understand and capitalize on the power and efficiencies of coalitions for advocacy objectives with reframing and achieve the benefits of formal collaboration.

Learn More

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